THE CLIENT

A medical equipment manufacturer, headquartered in Boston, with field staff working remotely nationwide.

THE SITUATION

After spending years in the area of Research & Development, the company was embarking on a shift from R&D to production. This organization-wide transition meant the company needed to hire an abundance of new staff, senior staff needed to take on management roles, and the company needed some new HR policies in place to track performance on all levels.

When a company is in a growth phase, how do you ensure that essential employee processes don’t fall by the wayside?

THE GENESIS SOLUTION

Genesis partnered with the company’s existing HR personnel to significantly improve the way the organization recruited and retained staff. Moreover, having these HR Business Solutions in place allows Genesis to continue to accurately and efficiently advise the company every day.

Over a 2-month period, Genesis helped the company establish a new hire process and roll out a Performance Management System, including a fully redesigned performance management review tool for evaluating employees and documenting all assessments. The company reports that, in addition to many new benefits, the new and improved Performance Management System ensures that merit increases are now seamlessly incorporated into employee paychecks.

In addition, the company’s Operations Department was in need of supervisory training. The organization’s shift from R&D to production meant an increase in Operations staff, and current Supervisors needed to manage them, a role to which they were unaccustomed. Drawing from extensive consulting resources, Genesis organized and facilitated a half-day Supervisory Training session which staff report was valuable, immediately transferable and even fun. Furthermore, the Genesis Training Room provided a neutral environment which allowed for a relaxed and interactive setting for participants to become engaged as a team.

• More Resources - The company’s rapid growth meant that HR personnel turned their time and energy towards recruitment, but Genesis stepped in and provided the extra set of hands they needed so that vital HR processes such as benefit administration and performance management would continue.
• Solid Investment - The company understands that they need to invest in infrastructure as they grow, and they know that Genesis plays a huge part in that growth.
• Dedicated Team of Experts - The Genesis Risk Management Team stepped in to reevaluate all employee positions and ensure they were properly coded for accurate Workers Compensation premium calculations.